Privacy Policy

1. Introduction

This Privacy Policy describes how Eurofreight Service Group LP ("we," "us," or "our") collects, uses, and discloses your personal information when you access and use our website and the services we offer (the "Services").

We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains our practices regarding the collection, use, and disclosure of information when you use our freight forwarding and logistics services.

2. Information We Collect

We collect several types of information when you use our website and Services:

Personal Information

This information can identify you as an individual and may include:

• Your name, email address, phone number, and postal address
• Company name and business contact information
• Shipping and delivery addresses
• Payment and billing information
• Customs and import/export documentation

You may provide this information when you create an account, request a quote, contact us, use our freight forwarding services, or use certain features of our website or Services.

Usage Data

We may collect information about how you access and use our website and Services, such as:

• The pages you visit and the time you spend on our website
• The links you click and the features you use
• Your IP address, browser type, and device information
• Referring website addresses

This information is collected automatically through cookies and other tracking technologies.

3. How We Use Your Information

We use the information we collect for several purposes:

• To provide and operate our Services: Processing your freight forwarding requests, managing shipments, and coordinating logistics operations
• To process your requests and fulfill your orders: Handling quotes, bookings, customs clearance, and delivery coordination
• To communicate with you: Responding to your inquiries, providing service updates, and sending important notifications about your shipments
• To personalize your experience: Tailoring our services to your preferences and business needs
• To improve our website and Services: Analyzing usage patterns and enhancing our service offerings
• To comply with legal and regulatory requirements: Meeting customs, import/export, and transportation regulations
• For marketing purposes: With your consent, sending you information about our services, promotions, and industry updates

4. Sharing Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who help us operate our website and Services, including:

• Transportation and logistics partners (carriers, freight forwarders, customs brokers)
• Payment processors and financial institutions
• IT service providers and cloud hosting services
• Customer support and communication platforms

These service providers are contractually obligated to keep your information confidential and secure and are only permitted to use your information for the specific purposes we authorize.

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our terms of service and other agreements
• Protect the rights, property, or safety of ourselves, our clients, or others
• Respond to customs and regulatory authorities in connection with international shipments

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect and store Usage Data. Cookies are small data files that are placed on your device when you visit a website.

We use cookies for the following purposes:

• To remember your preferences and settings
• To analyze website traffic and usage patterns
• To improve website functionality and user experience
• To provide personalized content and advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website or Services.

6. Your Choices

You have several choices regarding your information:

• Access and Update: You can access and update your personal information through your account settings or by contacting us directly
• Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us
• Cookies: You can choose to disable cookies in your browser settings, though this may affect website functionality
• Data Deletion: You may request deletion of your personal information, subject to our legal and regulatory obligations

7. Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. We implement appropriate technical and organizational security measures, including:

• Encryption of sensitive data in transit and at rest
• Secure servers and databases
• Access controls and authentication procedures
• Regular security assessments and updates

However, no website or internet transmission is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. International Transfers

As a freight forwarding company operating across the European Union, your information may be transferred to and processed in countries other than your own, including Poland, Slovakia, the Baltic States, and Ukraine. These countries may have different data protection laws than your own country.

We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain certain information for:

• Compliance with legal and regulatory obligations (e.g., customs and tax records)
• Resolving disputes and enforcing our agreements
• Business and operational purposes

10. Children's Privacy

Our website and Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately.

11. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your information
• The right to data portability
• The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (if we have your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Eurofreight Service Group LP
85 Great Portland Street, First Floor
London, W1W 7LT
United Kingdom

Email: eurofreight.sg@gmail.com
Phone: +44 20 8157 1957
Reg. number: LP020626